1093 Reviews Found
Confirmed Sales Customer
Salesman was terific as well as financial man warwick
Keith M.
MESA
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Confirmed Service Customer
Other than it Taking longer than expected everything went fine
Lori M.
CASA GRANDE
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Confirmed Service Customer
I made an appointment for an oil change that has to be made several weeks in advance. When I arrived at the dealership, I was directed to the "quick lube" area. There was nothing quick about my experience. I waited for 2 hours for my oil change. I would expect to wait a bit if I didn't have an appointment. My truck sat in a parking area for over an hour before it was even brought into the garage to start the oil change. If you weren't going to start the work until an hour after I arrived, then make my appointment later and don't waste my time making me sit in the waiting room. I've had ALL service ever completed done at this dealership. If I have to wait this long for an oil change again, I'll find a new place to service my vehicle.
Ryan G.
GILBERT
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
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Confirmed Service Customer
GMC has been very efficient with my services - scheduling and while my car is there.
Jada B.
CHANDLER
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Confirmed Sales Customer
Very helpful because I needed to do most not in person! Great follow up and responsiveness
Jennifer B.
TUCSON
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Confirmed Service Customer
Great Service Department. Shane was a great help in getting my 2008 Buick serviced.
John L.
MESA
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Confirmed Service Customer
Technician left oil cap off laying under the hood
Rob B.
GILBERT
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
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Confirmed Service Customer
I normally set appointments for this service but was a walk in this time. They were so friendly and way faster than expected. I told them they could keep it overnight, expecting them to do so. But they did not.
Jeff T.
GILBERT
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Confirmed Service Customer
To be honest this is my first good experience at your dealership which is not at all what I expected.
Dale L.
GILBERT
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Confirmed Service Customer
Mike and the rest of the team at Henry Brown exceeded all of my expectations! Another dealer (Earnhardt) had put me in the middle of a dispute between themselves, a Firestone retailer and an out of state GMC dealer over tires purchased from the retailer (who would not replace the tires under warranty until Earnhardt fixed an overtorquing issue and corrected any potential rotor and lug issues) and the out of state GMC dealer and a brake job Earnhardt had performed. Earnhardt made it clear it was my problem and offered no solution through them even after I made it clear I would take responsibility for warranty costs involved with your replacement. Mike saw through the situation and was able to propose a solution with the approval of his supervisor. After Henry Brown's technician diagnosed all of the issues and fixed an issue with the brakes, Mike was able to engage the Parts Manager to contact Bridgestone, who approved a warranty claim for the tire replacement. The issues were solved thanks to Mike's commitment to customer satisfaction and that of the Henry Brown team. I am very grateful.
Jim W.
GILBERT